F.A.Q

We will be back later!

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When will my order go out?

Please know that we try very hard to get orders out as fast as we can. Orders go out once a day, in the morning, during the weekdays. We do not ship during the weekends. If you order after we have already shipped for the day then your order will go out the next morning. If you order during the weekend then your order will go out the following Monday. This includes priority upgraded orders.  Please keep this in mind when planning your orders.  The holiday season may slow this timeframe.

U.S. Shipping Information

Domestic Shipping: ships USPS First Class Mon through Friday unless upgraded. Delivery can take anywhere from 4-7 days or longer to arrive depending on holidays or weather. We do not ship express/overnight due to the inconsistencies of the USPS. Tracking is included. Insurance is not included and can be added per request.

We do offer a priority shipping upgrade. If you would like to upgrade please email us at happykawaiisupplies@gmail.com. We currently do not offer overnight shipping upgrades.

International Shipping Information

We ship USPS First Class International with tracking included.

Please be aware that International shipping can take up to 8 weeks time. Average wait is about 2 weeks but we have had packages take as long as 8 weeks due to customs, holidays or weather.

International customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries. We will not mark your order as "gift" on the custom forms. Insurance is not included but can be added.

Refunds, Damaged or Lost Packages

Oh no! If your package never arrived or it arrived damaged please email us at happykawaiisupplies@gmail.com. If you are not satisfied with your order refunds can be given upon return of items. For more info please email us at happykawaiisupplies@gmail.com.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. You do not need a paypal account to buy on our site.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.